Empathy as Strategy
Who is the person we are trying to empathize with, and what is our ideal relationship to them?
This experience will help you improve customer experience, navigate organizational politics, or to design better work environments. You will leverage a new tool to develop a deep, shared understanding and empathy for a person or group of people.
Getting Started
We want to get to know you.
There are lots of ways to build a relationship. There are four ingredients we pay special attention to at Un-Professional: trust, depth, openness, and clarity. Here are a few tools to help you with each.
The You-Ser Manual is a contract between two people. It creates a conversation of depth and also clarity around communication norms.
Alongside your coach, you’ll open up about your challenges, fears, and hopes for the future.
This is how we define care. View this as a conversation prompt that creates clarity around roles and expectations.
The Future State Selfie is a playful way to get you dreaming. You’ll trust your coach to hear your aspirations without judgement.
Sensemaking often occurs after discussion. This is your chance to make sense of your time with your coach. What’s sticking with you?
1. Warm Up
This exercise will help you create clarity about who you want to better understand and what you’d like your relationship to look like in the future.
Sensemaking often occurs after discussion. This is your chance to make sense of your time with your coach. What’s sticking with you?
2. Workout
This exercise will help you separate what you know vs. your curiosities. This empathy map will help you determine your next steps.
This exercise is the cornerstone of every Un-Learning practice. Decide what bold experiment you want to try in your life and how you plan get support. What’s one brave action you can take today?
Sensemaking often occurs after discussion. This is your chance to make sense of your time with your coach. What’s sticking with you?
3. Cool Down
Just like any good experiment, we’ve got to delve into what you learned, what assumptions were challenged, and what you’ll do next. This exercise will guide your evaluation.
You are just getting started! In order to self-define professionalism in your life, how will you continue to be an Un-learner? This exercise is all about continuous action.
Sensemaking often occurs after discussion. This is your chance to make sense of your time with your coach. What’s sticking with you?