Empathy as Strategy
Hey there, overachiever! We see you and we love you. In fact, we let our curiosity guide us too. That’s why we’ve created this list of extras for you. Check out what we are listening to, reading, watching, and trying to continue your Un-Learning.
Listen
Interested in something a bit more complex? Invisibilia spends an hour dissecting empathy vs. reality via one complicated story. How do we reconcile the two?
Warning: This episode is rated R and does not provide a strategic lens.
Watch
Let Brene Brown school you and your team on the differences between empathy and sympathy. This 3 minute clip will improve your relationships and communication style.
Read / Try
How to Practice Active Listening
A few minute verywellmind read to help you shift the way you hear what someone says. Active listening will improve your conversations, feedback, and uncover potential opportunities
Check out Think’s quick 101 on how to role play. Learn by doing! Understanding empathy through narrative can help you see things from your user’s perspective.
Make it fun. This could be pretending to be your customer, walking through your service and seeing what you learn along the way - or it could be partnering with a team member to role play a work situation to see where the unseen insights lie.
Here’s the Neilson’s Groups 101 on a foundational design thinking skill - empathy mapping.
Help Us Build The Stacks
We share your passion for learning and growth. If you have any other resources that you believe are share-worthy, let us know!